Lucky Casino

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations. We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Lucky Casino to be mostly fair.

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere. We currently have 2 complaints directly about this casino in our database, as well as 1 complaints about other casinos related to it. Because of these complaints, we've given this casino 800 black points in total, out of which 48 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. In the table below, you can see an overview of language options at Lucky Casino. Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Lucky Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Lucky Casino to be good.