Mad Casino

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc. In our review of Mad Casino, we have looked closely into the Terms and Conditions of Mad Casino and reviewed them. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor. Based on our estimates or gathered data, Mad Casino is a medium-sized online casino. In relation to its size, it has a very high value of withheld winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints. Based on our findings, no important casino blacklists feature Mad Casino. Casino blacklists, including our own Online Casino Players blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at. On the whole, also considering other contributing factors in our assessment, Mad Casino has achieved a Safety Index of 1.7, which is classified as Very low. We strongly urge players to refrain from using this casino and search for one with a higher Safety Index instead.

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances. We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Mad Casino to be mostly fair.

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels. We currently have 13 complaints directly about this casino in our database, as well as 49 complaints about other casinos related to it. Because of these complaints, we've given this casino 63,703 black points in total, out of which 53,265 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Mad Casino is owned by Softon Ltd, and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications. Mad Casino is licensed by Anjouan Gaming in Comoros.

In our casino reviews, we always collect data about available languages and customer support options. The options available at Mad Casino can be seen in the table below. To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Mad Casino, your account, withdrawals, or anything else. According to our tests and collected information, Mad Casino has a good customer support.